No quibble returns policyIf you change your mind and want to return the item and live in the UK. Please email us first within 14 days of delivery and return within 14 days from notifying us. We will then refund the cost including original normal delivery cost as soon as possible and within 14 days of receiving the item(s) back. Items received back after this time will not be refunded but a credit given.
If you live outside the UK in the EU or are an internationally order then you have 30 days to inform us and then 30 days from this date to return.
The one thing we ask is that you repackage the item well to prevent damage and in the same packaging that it was sent.
Return to: J & F, 488 Lode Lane, Solihull, West Midlands, B92 8NU. It is important that the return is addressed to J & F as this helps stop theft during its journey.
Return delivery will not be paid for by us and we strongly recommend that you get a certificate of posting and send by a signed for service that is applicable for the cost of the item(s). We are not responsible for any unlikely lost in post items.
Extra delivery costs will also not be refunded, ie express and international postage costs.
We do not pay for extra postage and packaging of an item that has had the incorrect address given initially and any costs that has occurred to us for the return. The total postage and packaging cost will be deducted from the refund. If the wrong address is given - it is your responsibility to have updated PayPal or any other payment gateway addresses, not us I am afraid. If you wish the item can be brought again but we ask you to pay for the signed for express delivery option or we will not send it again.
We check all our items on dispatch to make sure they are in good to excellent condition (see the items full description ) In the event that the item is received damaged, please email us first for advice by returning the confirmation or dispatch email.
We reserve the right not to refund any item that has been mishandled, not wrapped correctly and has been damage via posting back or is not the original item sent out.
We do not except returns with earrings for pierced ears. We will have replaced parts and so in the interest of hygiene, we can not have these back. Earring plugs for clips also can not be returned. Clips and screw back earrings can be returned
Refunds are by reversal of original payment. No refund money or cheques will be issued under any circumstance.
GiftsWe do not refund gift items or vouchers. However we will exchange for similar value or give a gift voucher for original cost on return of the item. Please email via our form for details and have the name and address of the original buyer.
Updated February 2019.