Free UK Delivery & International Delivery Info.All our jewellery and accessories are available for a quick dispatch as they are in stock.
How much is postage for the UK?Postage is free for UK residence.
Delivery is estimated to between 1 - 3 days.
We send most of these orders by First class postal service.
We post same or next day, except orders on a Friday after 12 midday and the weekend. Then they are dispatched on a Monday.
We only undertake a Saturday dispatch during the busy Christmas period of December.
Express Delivery UK only - conditions apply.
Special next day delivery via Royal Mail extra cost = £6.00.
Provided order is placed before 12 midday. Monday to Thursday. It will be sent the same day. After 12 midday the item will be sent the following day.
Orders placed on a Friday before 12 midday will be delivered usually on a Monday.
We do not have a Saturday guaranteed delivery, but most of the orders placed before 12 midday on a Friday may be delivered on a Saturday but this can not be guaranteed.
Orders on a Friday after 12 midday, Saturday or Sunday will be posted Monday for delivery on Tuesday.
All these orders will require a signature and are by a tracked service.
During peak Christmas weeks or adverse weather conditions we can not guarantee next day delivery.
Free Express Delivery for orders over £60.00
How much is postage to the EU*?£9 per order.
Via Airmail and will be by signed for delivery Airsure.
Estimated 3 - 14 days.
How much is postage to non EU International countries*.£9 per order
Via Airmail and by signed for delivery service Airsure.
Estimated 3 - 14 days on average.
* If the wrong postage option is chosen - we will refund and deduct a £2 surcharge.
We do not send overseas or for large orders to the UK to PO Box numbers and your order will be refunded.
A currency conversion is available at the end of each page.
ImportantIn the rare event that your item does not arrive. Royal Mail does not deem items lost until 30 days after postage for the UK and 60 for other countries. Therefore we are unable to refund or send another item within this time. We do take postal theft seriously and ask that you complete a legal document before refunding that will be forwarded to the Royal Mail's data base. Where they are able to track postal losses and act accordingly. We also have a robust policy system in place for prevention and tracing losses.
Is my order in stock?Yes we do not sell any item that is not in stock. All our photographs are of the actual jewellery we do not use stock photographs. All our photographs are under copyright and can not be used without our permission.
Packaging used by us.All our jewellery is packaged with great care.
All items are dispatched in a plastic bag to prevent water damage. Yes we have had an item dunked in the sea on the way to another country by the looks of it.
Wrapped in a sheet of bubble wrap to protect the item from damage in the post.
Outer packaging is either a bubble envelope or a box depending on size or fragility of order.
We are currently reviewing our packaging to make it as recyclable as possible. We now may use recycled packaging and encourage you to do the same.
Emails from us.We only send two emails out for UK orders (unless in the unlikely event that we have a problem with your order)
Notification of order - if you have not received this then you may have a mistake with entering your email address, please email us for confirmation. Also check your spam box. Sometimes it may have been re-directed there.
Dispatch - to inform you that your order has been sent.
International orders & Express delivery receive 3 emails. The one's above and a second processing email. We are informing you that your order has been reviewed and is in the process of packing, dispatched and before tracking information is obtained and sent to you.
MarketingWe do not send any marketing emails from any of the information obtained from you. However but you are welcome to sign up and consent for our newsletter for more great news about our products, special offers, jewellery information added and prize draws.
Online only.This is an exclusive online shopping website and jewellery information service. We do not sell on any other venues.
Updated February 2019.